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Savoy Regulation During COVID19

Your safety is our priority

Dear Valued Guests,

As we all know, nowadays, hotels run through plenty of precautions and instructions during your residence to keep you safe.
All the below precautions and instructions are based on the current available studies with the ministry of health and tourism in this matter, and it may be updated.

Before Arrival:

To eliminate the time for registration upon arrival, you can register online via sending a mail with our registration form signed from your side.
You can send the registration form, and if any deposit made, in addition to all the documents necessary for check-in: National IDs or passports, birth certificates for kids, marriage certificates & deposit receipts
to Centralreservation@savoy-sharm.com.
If this step is not applicable from your side, you will normally register upon your arrival, and it’s preferred to use your 

Upon arrival:

  • A swab will be taken upon arrival at the airport for those who don’t have PCR certificates before.
  • The second swab for whom tested +ve will be taken from “Pyramid hospital,” and transportation will be through the travel agency/individual.
  • In case the guest’s result is positive, the guest will be isolated in the quarantine building and his roommates and family till further PCR test to be –ve.
  • All guests' temperature will be taken using a non-contact infra-red thermometer at the hotel entrance and daily at restaurants’ entrances.
  • Guests running a temperature of more than 37.5 C will be directed to the closest hospital/medical facility.
  • Guest luggage will be disinfected and cleaned by the entrance upon arrival.
  • All vehicles entering the hotel will be sprayed to be disinfected first.
  • Valet service will not be available.

Check-in:

  • The social distancing of at least two meters should be maintained all the time.
  • Handshaking, hugs, and kisses, etc. are all prohibited.
  • All check-in procedures to be done through a QR code in the reception area.
  • It’s recommended to use your own pen or a single-use pen to fill in any required documents.
  • It’s recommended to use a credit/debit card rather than cash to settle your payments.
  • All check-in procedures to be done through QR code in the reception area and to upload ID, Driving license, and any requested documents on it 

Accommodation:

  • According to the hotel children's policy, the maximum capacity for any room is two adults and two children (less than 12 years old).
  • Rooms will not be allocated next to each other; one vacant room will be kept in between.
  • Personal Protective Equipment PPE (Face masks, Gloves, and Sanitizer tissues) will be provided in all guest rooms; therefore, kindly admit wearing and using it.

Housekeeping:

  • Room cleaning should be every two days or more, so extra amenities should be provided before the room
  • in case the guest needed any extra amenities, will be handed from the door, not to enter the room; the same goes if we picked dirty towels daily
  • After check out, the room must be ventilated for 24 hrs then cleaned for the next check-in.
  •  Public toilets should be adjusted to keep distances ( close one to one sink ) 

Laundry:

  • Separate the whole flow chart for quarantine striping.
  • Specify the sorting area with a table for quarantine striping.
  • Striping comes from quarantine rooms that should be washed in a separate washing machine.
  • Striping come from quarantine rooms should be washed at 71ºC for a minimum of 3 minutes 
  • cloths which must be washed below 70 ºC must provide specific dry clean, and burn the solvent after each wash
  • Striping come from quarantine rooms should be kept in an identified bag (Red color bag) and to not open and handle in the laundry before the night shift (At 12:00 A.M.)
  • Touchable points should be recorded and disinfected. 
     

Air Conditions:

  • We regularly clean and disinfect all the air conditions.

Public areas:

  • Hand sanitizer dispensers will be distributed in reception, restaurants, bars, corridors, and all public areas; therefore, kindly sanitize your hands frequently.
  • All parties and gathering events will be prohibited, and all activities in the hotel will be minimized.
  • It is forbidden to gather in the establishment's common areas: dining rooms, corridors...etc.
  • Shisha service will be prohibited.

Elevators:

  • Elevators load shall be limited to 50% of normal capacity.
  • Guests should avoid overcrowded elevators and maintain a social distance inside the elevators.
  • People sharing the same room can use the elevator together, even if they exceed the permitted capacity for social distance.

Pool & Beach areas:

  • A distance of two meters between sunbeds by the pool or beach will be set, and please, it’s not allowed to move or rearrange sunbeds.
  • Beach towels will be provided in the room and changed in the room daily in the evening.
  • Sunbeds shouldn’t be used without a towel under any circumstances.
  • You can use the Sea or pool while keeping a social distance.
  • Kids club services will not be available.

Restaurants:

  • A distance of two meters between tables will be kept in the restaurants and outlets, and a distance of one meter between persons in the same table and only two people can share the same table.
  • In the restaurants: some tableware will be disposable (one-way use)
  • During Breakfast, Lunch, and Dinner in the main restaurant: all food will be served by a chef behind the glass. 
  • All menus to be online through QR code. Or WhatsApp number, one way used menu should be provided upon request.
  • Any supplies requested for the quarantine room must be provided at the assembly point at the quarantine building entrance with a distance of 4 meters between the quarantine employee. The F&B employee wears a mask, gloves, and face shield.
  • Family tables to be set up to 6 persons (Upon request)
  • During Breakfast, Lunch, and Dinner in the main restaurant: all food will be served by a chef behind the glass separator. And some tableware will be disposable (one-way use).
  • Food delivery from outside is not advised and will be under the guest’s responsibility for your health and safety.

Spa:

  • All the SPA Services are available except for “the Steam.”  

Gym:

  • The Gym will be opened and maintaining social distance regulations, and every machine will be disinfected after each use.
  • Bathrooms will be cleaned and sanitized every hour.

Clinic:

  • Doctors will be available 24/7 on our premises, with all precautions and coordination with the health ministry.

Corona Virus Cases:

  • If the guest was diagnosed positive with COVID-19 during the stay, the hotel can provide a self-isolated accommodation against the charge or transfer the guest to the nearby government hospital. The hotel remains the right to reject guests showing the disease's symptoms, including fever, cough, sore throat, and headache.
  • Our team members are well trained to deal with any cases or symptoms, so please don’t hesitate to contact guest relations on the phone if not feeling ok or have any symptoms.
  • A swab will be taken upon arrival at the airport for those who don’t have PCR certificates before.
  • The second swab for whom tested +ve will be taken from “Pyramid hospital,” and transportation will be through the travel agency/individual.
  • In case the guest’s result is positive, the guest will be isolated in the quarantine building and his roommates and family till further PCR test to be –ve.
  • If a child is +ve COVID, then one of the parents will stay in the same room at the quarantine building.
  • If the guest has been in close contact with someone with COVID-19, he may be infected, and even if he doesn't have a self-quarantine for 14 days is a must. 
  • The hotel keeps the right to increase the safety measurement or apply more rules according to any update.
  • All guests will hold the responsibility to follow all safety procedures and be totally responsible for their own safety.
     

Quarantine building:

  • Room in quarantine building must be supplied with amenities for 7 days and up to 14 days.
  • Under no circumstances to enter the room, unless the guest is moved to another room and room left to be ventilated for 3 days. 
  • Any supplies requested for the quarantine room must be provided at the assembly point at the quarantine building entrance with a distance of 4 meters between the quarantine employee which wears all setup of PPE (N95 mask, full suite, head and foot cover, gloves, and face shield) and the other employee which wears mask, gloves and face shield. 
  • Steam machine to be available in the corridor beside the POSI trolley and specific trolley for dirty linen.
  • Wheelchair to be provided at the quarantine building entrance.
  • After the guest leaves the room, the cleaning process takes place after 3 days to be ventilated well.
  • Dark curtains to be removed and only place light, washable ones.
  • Plastic hangers only to be used.
  • Security To guard the building to prevent any in or out.
  • The hotel remains the right to reject guests showing symptoms of the disease, including fever, cough, sore throat and headache, or similar symptoms.

Cancellation Policy:

  • We conducted a flexible cancellation policy for all our guests, send us an email to Centralreservation@savoy-sharm.com, and we will take the rest.

Points Expiration:

  • We will extend points expiration for three months from the expiration date; if you have any concerns about points expiration, please send an email to savoyclub@savoy-sharm.com.

If you have any further questions or requirements, we will be waiting for you to contact us on:
Reservation: Centralreservation@savoy-sharm.com
Contact No:(+20-69) 360 2510 / 16 I (+2) 0100 1605650
Savoy Club: savoyclub@savoy-sharm.com
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